We just purchased our first home, and Eric made the whole process extremely easy. We had a pretty definite idea of the location and style that we wanted. After our first day looking at houses with him, Eric seemed to really understand our tastes and was able to significantly narrow the field for us and help us find the perfect house.
Despite being a busy season for him, he typically responded to emails and phone calls within an hour, often within minutes. (And, trust us, we had a lot of questions being first time home buyers.)
Since we were looking at mostly older homes that required fundamental repairs, Eric was also tremendously helpful in helping us gauge the additional money that we would need after closing (and thus how to negotiate a purchase price). To that end, he plugged us into a seemingly neverending network of electricians, plumbers, foundation repair people, general contractors, etc., which made getting started on the "fixing upping" relatively painless. He even personally called some contractors on our behalf when we had a mortgage insurance glitch and got someone out to do the work on short notice on the Saturday afternoon before Easter!
So if you're in the market for a real estate agent, we think you can't go wrong by giving Eric a call!